Terms & Conditions

TERMS AND CONDITIONS

Thank you for taking the time to read our terms and conditions. We recommend that you carefully read and consider the content on this page before committing to your order.

When you place an order with us, you are agreeing to follow and be bound by them. These terms and conditions will apply to all orders you place with us.

ABOUT US

KBF Enterprises LTD is registered in England and Wales. Registered address Unit 1 Guinness Road Trading Estate, Guinness Road, Trafford Park, Manchester, M17 1SB. Company number 06266859. VAT Registration number GB913005180

SERVICE SCOPE

Products and services offered and sold on this website are [chiefly/predominantly] intended for UK residents [with/without and exceptions].

Orders may be accepted for customers outside of the UK; any such orders will be subject to our returns and delivery policies for those locations.

OUR DEFINITIONS

"You" or "Your" means the person named in the order to whom we are supplying the goods;

"We", "Us" or "Our" means KBF Enterprises LTD;

"Order" means your order for the goods;

"Goods" means all products listed in your order;

"Delivery" means the delivery of the goods to the delivery address specified in the order.

ORDERS

We will send you an automatic email confirmation of your order. Your order will be considered as having been accepted if we have not had a response, or notification, from you following 1 day of the confirmation being sent.

Each order you make with us is considered to be a separate legally binding contract. This contract will only apply to the products detateriled and confirmed in your order confirmation email. If you order contains multiple products, each with a separate order confirmation email. Some products from your order may be subject to separate order confirmation emails. In these instances, we would not be obliged to supply or deliver the named products until the relevant order confirmation emails have been sent.

An order confirmation email does not necessarily mean that the order will be fulfilled or that an order is valid. To qualify, the following order conditions must be met:

  • No more than one promotion per order.
  • Orders must be paid for by the given payment gateways 

GOODS

All product descriptions on our site are correct at the time of publication. As we update and develop products, any product specification or description may change without prior notice.

Colours shown on the website are represented as accurately as possible. However, we cannot guarantee that the device or monitor you use to navigate our site displays the colours of our products accurately. As such, the colours of any delivered product may vary slightly from those images.

Although we have made every effort to be as accurate as possible, manufacturing tolerances or changes can cause variation to the details shown on the site. Measurements indicated including weights, dimensions, piping colours, material colours and patterns shown on our site may vary. Images shown on the site are for illustrative purposes only.

It is your responsibility to check that all the details on the order form are correct, including the exact specifications of the Products and delivery details.

All products sold on this website are solely for domestic use in the UK. Any products used for commercial purposes. By agreeing to our terms and conditions, you agree that KBF Enterprises LTD is in no way responsible for any commercial or non-domestic use of our products and as such you have no rights to cancel this purchase if purchasing for these uses.

[Any other product/goods specific tolerances/discrepancies, etc, that should be noted.]

RISK AND OWNERSHIP

Responsibility for and ownership of the goods passes to you once they are delivered or collected.

OUR GUARANTEE

Our guarantee covers normal domestic home use only. Defects relating to any of the following reasons will not be covered:

  • fair wear and tear;
  • wilful damage;
  • accident, negligence by you;
  • commercial use;
  • rusting, corrosion caused by weather or water exposure;
  • fire or smoke damage;
  • alterations or repairs not authorised by KBF Enterprises LTD
  • failure to follow our written instructions regarding care of the Goods, or any alteration or repair to the Goods which you carry out without our prior written approval.

 We guarantee that for 1 Month, starting from the delivery date, the Goods will:

  • be free from material defects in design, material and workmanship; and
  • be of satisfactory quality;
  • be fit for the purpose for which they are designed and supplied;
  • comply with all applicable statutory and regulatory requirements for selling the Goods in the UK.
  • If you inform us that the Goods have breached the guarantee, we will arrange the goods to be inspected and the breach verified. If we deem that the Goods have not breached the Guarantee, we will decline any further action and will provide you with the full details behind our decision. You will have direct access to any reports completed by the inspection specialist.

Should you prefer to use an inspection service of your choice, this must be done at your cost. Any inspection service used must be a recognised, independent specialist and we must agree in writing to them carrying out the inspection.

If the Goods are found to have breached the Guarantee, we will follow a fair and fast process. We will either repair or replace the Goods free of charge or provide a full refund of the price paid by you. We will do our best to agree with whichever remedy you would find most appropriate.

Your repaired or replacement Goods will also then be subject to the Guarantee

EVENTS OUTSIDE OUR CONTROL

If KBF Enterprises LTD is unable to perform our obligations to fulfil your order due to events outside our reasonable control, we will not be liable or responsible. These include (without limitation) the following:

  • delays caused by suppliers;
  • delays caused by delivery or fulfilment partners;
  • strikes, lock-outs or other industrial action;
  • unavailability of shipping, aircraft, motor transport or other means of public or private transport; or unavailability of public or private telecommunications networks.
  • fire, explosion, storm, flood, snow or other natural disaster;
  • our obligations under these terms and conditions are suspended for the period that such events continue, and we will have an extension of time to perform these obligations for the duration of that period.

LIMITATION OF LIABILITY

We do not accept any responsibility for damage to your property during delivery other than damage due to our negligence when our liability is limited to your direct costs to repair that damage.

Our total liability in connection with or arising from the order, whether in negligence or otherwise, shall be limited to the value of the goods. We shall not be liable for any indirect or consequential losses, costs or expenses in connection with or arising out of the order.

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which may not otherwise be limited or excluded under applicable law.

Should any part of our terms and conditions be found to be invalid or unenforceable by a court, the remaining terms and conditions will not be affected.

DISPUTES

All policy disputes regarding these terms and conditions will need to be emailed to customers@elegancelash.co.uk. We aim to respond to all policy disputes within seven working days.

PREVENTING FRAUD

KBF Enterprises LTD retains the right to investigate any order placed on our website. will also reserve the right to not deliver any such order until it is proven that the order is not fraudulent. Monies will be refunded to the original payment card used and the order will be cancelled if we are not able to prove that the order was not fraudulent or if we were unable to contact the relevant customer.

We will validate your details for your protection, to ensure your credit, debit or charge card is not being used fraudulently. This validation will include your name, address and other personal information supplied by you during the ordering process against appropriate third-party databases.

By accepting our terms and conditions you consent to these checks being made. In performing these checks personal information, you have provided may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity.

We will never conduct a credit check and as such your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.

These terms and conditions shall be governed by and construed in accordance with UK and European law. Disputes arising shall be exclusively subject to the jurisdiction of the courts of England and Wales.

CONTACT

For questions, requests to change your details, including delivery address, amend your order(s), requests for refunds and any other queries, please contact us at customers@elegancelash.co.uk 

DATA CONTROLLER

The data controller for your information is KBF Enterprises LTD. registered in United Kingdom under Company Number 06266859 who registered office address is: Unit 1 Guinness Road Trading Estate, Guinness Road, Trafford Park, Manchester, M17 1SB

As a data controller for the purposes of the Data Protection Act 2018 (the “Act”), we will comply with the statutory requirements to keep your personal data confidential and secure. We confirm that we are fully compliant with the Act.

Your information will be used to process and fulfil your order and/or in accordance with our guarantee. We will need to disclose your personal data to selected third parties in order to meet these requirements.

APPLICABLE LAWS

KBF Enterprises LTD warrants that it complies with all Applicable Laws, including all necessary licences and consents relating to its business activities, all laws related to health and safety, human rights, privacy and the Modern Slavery Act 2015.

OFFERS

KBF Enterprises LTD may run promotional discounts and/or products from time to time. Any such promotional offers can be claimed via the use of a discount code or by being automatically applied at the checkout. Please be aware that during any such offer, the following conditions will be applied:

  • Should you receive a promotional item when purchasing a product, and you wish to return the product within 14 days, the value of the promotional item will be deducted from your refund.
  • If you return an item or items, that would then remove your order from qualifying for the offer, you will not be refunded the full amount of the returned item/s as the difference between the purchased and full amount will be deducted from your refund. If it exceeds the refundable amount, then you may be required to pay the difference between the full price and the price you paid.
  • If you do not wish to receive the promotional item when purchasing during the time of the promotion period, please contact the customer care team at customers@elegancelash.co.uk.
  • Offers cannot be used in conjunction with any other offer, promotion or discount.
  • In the unlikely event that two promotional codes work in conjunction with one another, we will cancel the order and issue a refund. Any order with more than one promotion will be considered as null and void. You will need to replace the order and choose one promotion. Orders with one promotion or less will be considered for fulfilment on condition all order requirements are met.
  • An order confirmation email does not mean that the order will be fulfilled or that an order is valid. To qualify, the following order conditions must be met:
    • No more than one promotion per order.
    • Orders must be paid for by the given payment gateways and finance orders will need to be approved, deposit paid, and agreement signed before fulfilment.
  • No cash equivalent or other alternative is available in whole or in part.
  • The full details for any promotional offer on the website will be outlined on the terms and conditions page.
  • Promotional offers may be withdrawn at any time prior to the advertised end date.
  • Any discount is usually only available when the customer reaches the disclaimed spend level.
  • Discount is applied at the checkout. In the event of a return, you will not be refunded the discounted amount.

PROMOTIONAL OFFER

We reserve the right at any time to withdraw promotional offers if we feel necessary. 

We reserve the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.

These Terms and Conditions shall be governed by and construed in accordance with UK and European law. Disputes arising shall be exclusively subject to the jurisdiction of the courts of England and Wales.